To help you enjoy shopping at Maria Conti Jewelry Online Store, we have a Return & Refund Policy. This Return Policy is applicable to Maria Conti Jewelry Online Purchase Orders ONLY and not for purchases at any physical store. If you do not like the products that you order, we are pleased to offer 7-day return or refund policy for items in their “Good Condition”.

Return Policy

This Return Policy is applicable to Maria Conti Jewelry Online Purchase Orders ONLY and not for purchases at any physical store. If you do not like the products that you order, we are pleased to offer 7-day return or refund policy for items in their “Good Condition”.

We gladly accept returns for any Maria Conti Jewelry ONLINE purchased product(s) within 7 days of the date of receipt for Hong Kong and Overseas customers. Orders must be in “Good Condition”. Once we have received your return, your return will then be examined by our Quality Assurance team. Once inspection is complete, our customer service representative will either process your refund for returns, or assist you to place your replacement order for exchanges.

“Good Condition” means that the merchandise is:

  • Still in its original packaging with all certificates, warranties, authenticity cards, original invoice and gift intact;

  • The item is found intact with original purchase condition.

Please note that some items cannot be returned due to their product nature. These ‘Excluded Items’ include:

  • All the products received and checked at a physical store.

  • Merchandise invoiced as ‘non-refundable, non-exchangeable’.

Return or exchange of Excluded Items may be accepted at the discretion of Maria Conti Jewelry, such as in the case if you received the item damaged. Please contact Customer Service immediately should this occur.

Return Procedures

Please mail the completed after-sales service form, product(s), packaging and free gift (if applicable) to us as soon as possible. Please mail your return to our office in Hong Kong at your own cost and risk (including any shipping fee, taxes and duties) from the return. Should you have any enquiry, please contact Customer Service to make the arrangements.

Refunds

Upon receiving and checking the returned product in good condition, the price of the order would be refunded to your credit/debit card or account used for the purchase within 4-6 weeks.

Please pay attention to the following Refund Policy:

  • For refunds of Hong Kong and Overseas orders, 10% of order amount would be charged as a handling charge.

  • If the order comes with free premiums or gifts, they must also be returned. If they were not completely returned, extra 10% of order amount or the value of the premium or gift may be charged for Hong Kong and Overseas customers (whichever higher).

  • The actual times of the refund are subject to availability on the vendor or bank concerned.

  • Non-refundable items: Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable.

  • Return requests made outside of the 7-day policy will be accepted at the discretion of Maria Conti Jewelry.